DELIVERY AND PAYMENTS

Effective date: 01.10.2026

§ 1. General Provisions

This document sets out the rules and costs of delivery of Goods and the available payment methods for Orders placed in the Polaya online store, operating at https://polaya.pl.

The Seller is Polaya sp. z o.o., with its registered office at Chmielna 69, 00-801 Warsaw, Poland.

Contact details of the Seller:

• e-mail: contact@polaya.pl,
• phone: +48 574 034 080,
• correspondence address: Chmielna 69, 00-801 Warsaw, Poland.

Detailed rules concerning the conclusion of contracts, Customer rights, withdrawal from contracts and complaints are set out respectively in the Online Store Terms and Conditions and Returns and Complaints.

§ 2. Delivery Area

The Seller delivers orders within Poland and to selected countries of the European Union.

The availability of a particular delivery country may depend on the current configuration of the Store, carrier availability and the type of product ordered.

The list of available countries and delivery methods is presented to the Customer during the ordering process.

If delivery restrictions apply to a particular product, information about such restrictions may be provided on the product page or during the ordering process.

§ 3. Delivery Methods for Goods

Goods may be delivered using the delivery methods available in the Store at the time the Order is placed.

In particular, the following methods may be available:

• parcel lockers, including InPost Paczkomaty,
• courier delivery.

Depending on the country, delivery address, dimensions or type of Goods, not all delivery methods may be available for every Order.

The delivery methods currently available, the estimated delivery time and the delivery cost are presented during the ordering process, before the Order is finally confirmed.

The Seller may use the services of different carriers. The specific carrier may depend on the selected delivery method and the current configuration of the Store.

§ 4. Order Processing Time

The standard time for preparing Goods for shipment is 1 to 3 business days, unless a different timeframe is specified for a particular product.

The Order processing time generally begins after:

• the Contract has been concluded, and
• the Seller has received the payment, if the selected payment method requires the funds to be credited in advance.

In the case of payment by traditional bank transfer, processing may begin after the payment has been credited to the Seller's bank account.

If an Order contains products with different availability dates, it may be fulfilled according to the latest applicable date, unless the Customer and the Seller agree otherwise.

§ 5. Delivery Time

The delivery time depends on the selected delivery method, delivery location and carrier.

Information about the estimated delivery time is presented during the ordering process, where available.

The delivery time indicated by the carrier may be approximate, unless the Seller has expressly provided the Customer with a binding delivery date.

The Seller makes every reasonable effort to ensure that Orders are handed over to carriers without undue delay.

§ 6. Delivery Costs

The delivery cost is indicated to the Customer before the Order is placed.

The delivery cost may depend in particular on:

• the selected delivery method,
• the delivery country,
• the size or weight of the shipment,
• the number of Goods included in the Order,
• the Order value,
• delivery promotions applicable at a given time.

If the Seller offers free delivery subject to certain conditions, those conditions are presented in the Store.

Before placing the Order, the Customer receives information about the total Order price, including delivery costs where applicable.

§ 7. Delivery Within Poland

Within Poland, the Seller may offer delivery to parcel lockers and courier delivery.

For delivery to a parcel locker, the Customer is required to provide correct information enabling the appropriate parcel locker or collection point to be selected.

For courier delivery, the Customer should provide a correct delivery address and contact details enabling the shipment to be delivered.

If the Customer provides incorrect or incomplete delivery details, this may result in a delay or inability to deliver the shipment.

§ 8. Delivery to European Union Countries

The Seller may deliver Orders to selected countries of the European Union.

Available countries, delivery methods and delivery costs are presented during the ordering process.

For international deliveries, the delivery time may be longer than for domestic deliveries.

If additional obligations or restrictions arise in connection with delivery to a particular country under applicable law, the Seller shall comply with the relevant regulations.

§ 9. Receipt of Shipment

The Customer should inspect the shipment to the extent reasonably possible upon receipt.

If damage to the shipment is identified, the Customer may, where possible, document the condition of the shipment, for example by taking photographs of the packaging and the Goods.

Failure to prepare a damage report upon delivery does not automatically result in the loss of the Customer's rights arising from a lack of conformity of the Goods with the Contract.

If the Goods were damaged during transportation, the Customer should contact the Seller at contact@polaya.pl to enable the matter to be resolved efficiently.

§ 10. Non-Delivery or Delivery Problems

In the event of delivery problems, the Customer may contact the Seller at contact@polaya.pl.

Depending on the circumstances, the Seller may contact the carrier to determine the status of the shipment.

If a shipment is returned to the Seller for reasons attributable to the Customer, in particular due to an incorrect address or failure to collect the shipment, the Seller may contact the Customer to determine how the Order should be handled further, taking into account applicable law.

§ 11. Payments – Available Methods

The following payment methods may be available in the Store:

• Przelewy24,
• PayU,
• Tpay,
• Stripe,
• Shopify Payments,
• PayNow – a service provided by mBank S.A.,
• BLIK,
• payment cards,
• online bank transfers,
• Apple Pay,
• Google Pay,
• traditional bank transfer,
• cash on delivery, if available for the particular Order.

The availability of individual payment methods may depend on the country, type of product, Order value and the current configuration of the Store.

§ 12. Payments Through Payment Service Providers

If an electronic payment method is selected, the Customer may be redirected to the payment service provider's system.

The processing of data by the payment service provider is also carried out in accordance with the provider's terms and privacy policy.

The Seller does not store payment card details to the extent that such details are processed directly by an external payment service provider.

Information confirming successful payment may be transmitted to the Seller by the payment service provider.

§ 13. Traditional Bank Transfer

If the Customer chooses traditional bank transfer, the payment should be made to the bank account indicated to the Customer during the ordering process or in the Order confirmation message.

In the transfer title, the Customer should provide the Order number or other information indicated by the Seller.

Order processing may begin after the full payment has been credited to the Seller's bank account.

§ 14. Cash on Delivery

If cash on delivery is available for a particular Order, the Customer may pay for the shipment upon delivery, in accordance with the options offered by the carrier.

The availability of cash on delivery may depend on the selected delivery method, delivery country and the current configuration of the Store.

§ 15. Digital Content – Delivery

Digital Content, including in particular e-books, guides, PDF files and other digital materials, is delivered electronically.

Digital Content is generally delivered without undue delay after the payment has been received and credited.

Digital Content may be delivered:

• as an attachment to an e-mail,
• as a link enabling the Customer to download or access the file,
• through another solution indicated for a particular product.

The message may be sent to the e-mail address provided by the Customer when placing the Order.

If the Customer does not receive the purchased Digital Content within a reasonable time after making the payment, they should contact the Seller at contact@polaya.pl.

§ 16. Technical Problems with Digital Content

The Customer should use a device and software meeting the requirements specified for the relevant Digital Content.

In the event of problems with downloading, opening or accessing purchased Digital Content, the Customer should contact the Seller.

The Seller will take steps to enable the Customer to use the purchased Digital Content in accordance with the Contract.

The Customer's rights in the event of a lack of conformity of Digital Content with the Contract are set out in the Returns and Complaints document and applicable law.

§ 17. Invoices and Sales Documents

The Seller issues sales documents in accordance with applicable law.

For Customers conducting business activities, it may be necessary to provide company details and other information required for the proper issuance of the sales document.

The sales document may be provided to the Customer electronically, where permitted by applicable law.

§ 18. Promotions Concerning Delivery and Payments

The Seller may periodically offer promotions concerning delivery costs or specific payment methods.

The terms of promotions are specified in the Store and apply for the period specified by the Seller or until the available promotional allocation has been exhausted, if so indicated in the promotional terms.

Delivery promotions do not affect the Customer's statutory rights.

§ 19. Contact Regarding Delivery and Payments

For matters concerning delivery, payments or Order status, the Seller may be contacted at:

Polaya sp. z o.o.
Chmielna 69
00-801 Warsaw
Poland
E-mail: contact@polaya.pl
Phone: +48 574 034 080

§ 20. Related Documents

Detailed rules governing the operation of the Store and Customer rights are also set out in:

• Online Store Terms and Conditions,
• Privacy Policy and Cookies,
• Returns and Complaints.

§ 21. Changes to This Document

The Seller may update this document in the event of changes to delivery methods, payment service providers, the Store configuration, the product offering or applicable law.

The current version of this document is available in the Store.

Changes shall take effect from the date indicated in the updated version of this document.

§ 22. Final Provisions

This document supplements the Online Store Terms and Conditions with regard to delivery and payments.

Matters not regulated by this document shall be governed by the Terms and Conditions and applicable law.

No provision of this document limits the rights of Consumers or Business Customers with consumer rights arising from mandatory provisions of law.

This document is effective as of 01.10.2026.

§ 23. Seller's Details

Polaya sp. z o.o.
Chmielna 69
00-801 Warsaw
Poland
NIP: XXX
KRS: XXX
REGON: XXX
E-mail: contact@polaya.pl
Phone: +48 574 034 080

Document effective from: 01.10.2026