POLAYA ONLINE STORE TERMS AND CONDITIONS

Effective date: 01.10.2026

§ 1. General Provisions

This Terms and Conditions document sets out the rules for using the online store operating at https://polaya.pl, placing Orders, concluding and performing sales contracts and contracts for the delivery of Digital Content, making payments, delivery, using the Customer Account, submitting complaints and exercising the right of withdrawal.

The online store is operated by Polaya sp. z o.o., with its registered office at Chmielna 69, 00-801 Warsaw, Poland.

Business identification details:

• NIP: XXX
• KRS: XXX
• REGON: XXX

Contact details of the Seller:

• address: Chmielna 69, 00-801 Warsaw, Poland,
• e-mail: contact@polaya.pl,
• phone: +48 574 034 080.

The Store operates using the Shopify platform.

The Seller sells to Consumers and businesses, including businesses entering into a contract directly related to their business activity, where the content of that contract indicates that it does not have a professional nature for them.

The Seller sells within Poland and to selected countries of the European Union, in accordance with the delivery options currently indicated in the Store.

The Terms and Conditions are made available free of charge in a manner enabling them to be obtained, stored and reproduced.

§ 2. Definitions

1. Store – the Polaya online store operating at https://polaya.pl.

2. Seller – Polaya sp. z o.o., with its registered office at Chmielna 69, 00-801 Warsaw, Poland.

3. Customer – a natural person, legal person or organisational unit with legal capacity to the extent required by law, who uses the Store or enters into a contract with the Seller.

4. Consumer – a natural person entering into a contract with the Seller that is not directly related to their business or professional activity.

5. Business Customer with consumer rights – a natural person entering into a contract directly related to their business activity, where the content of that contract indicates that it does not have a professional nature for them.

6. Good – a movable item offered in the Store.

7. Digital Content – data produced and supplied in digital form, in particular e-books, guides, PDF materials, electronic publications and other digital materials offered in the Store.

8. Contract – a contract for the sale of a Good or a contract for the delivery of Digital Content concluded between the Seller and the Customer through the Store.

9. Order – a declaration of intent made by the Customer directly aimed at concluding a Contract, specifying in particular the type and quantity of selected products.

10. Account – the Customer's individual panel created in the Store.

11. Business Days – days from Monday to Friday, excluding public holidays in Poland.

§ 3. Electronic Services

Through the Store, the Seller provides in particular:

• browsing the product offering,
• placing Orders,
• creating and using a Customer Account,
• using contact forms,
• subscribing to the newsletter,
• adding product reviews,
• receiving Digital Content purchased in the Store.

To use the Store, the Customer needs a device with Internet access, an up-to-date web browser, an active e-mail address and cookies and JavaScript enabled, where required by the Store's functionalities.

The Seller takes steps to ensure the proper functioning of the Store, but is not responsible for interruptions resulting from technical causes beyond the Seller's control, including Internet failures, failures of external service providers or force majeure.

The Customer is required to use the Store in accordance with the law, good practices and these Terms and Conditions.

The Customer may not provide unlawful content through the Store.

§ 4. Customer Account

The Customer may create an Account in the Store.

Creating an Account may require providing data necessary to operate the Account and setting a password.

The Customer is required to provide accurate information and update it if the information changes.

The Customer should protect their Account access credentials from third-party access.

The Customer may terminate their Account at any time by contacting the Seller.

Deletion of the Account does not affect rights and obligations arising from previously concluded Contracts.

§ 5. Products, Prices and Offer Information

Information about Goods and Digital Content presented in the Store constitutes an invitation to conclude a Contract within the meaning of applicable law and not an offer within the meaning of the Polish Civil Code, unless the description of a particular product expressly provides otherwise.

Product prices are stated in Polish zloty or another currency indicated in the Store and include taxes where applicable law requires them to be included in the price.

Before placing an Order, the Customer is informed of the product price and, in the case of Goods, the delivery costs where applicable.

The price indicated at the time the Order is placed is binding on the Customer and the Seller, subject to cases provided for by law.

Information about promotions and price reductions is presented in accordance with applicable law.

The Seller makes reasonable efforts to ensure that product information is current and accurate.

§ 6. Placing Orders and Concluding Contracts

Orders may be placed through the Store 24 hours a day, 7 days a week, subject to technical interruptions.

To place an Order, the Customer:

1. selects a product and its quantity,
2. adds the product to the cart,
3. provides the required information,
4. selects the delivery method, where applicable,
5. selects the payment method,
6. accepts the required terms,
7. confirms the Order with an obligation to pay.

Before placing an Order, the Customer has the opportunity to review and correct the information entered.

After placing an Order, the Customer receives confirmation of its receipt at the e-mail address provided.

The sales contract for a Good is concluded when the Seller confirms that the Order has been accepted for processing, unless applicable law or a Store notification provides otherwise.

The Contract concerning Digital Content is concluded when the Order is confirmed and accepted for processing by the Seller.

Confirmation of the conclusion of the Contract is provided to the Customer on a durable medium, in particular by e-mail.

If it is not possible to fulfil an Order, the Seller will inform the Customer without undue delay and refund any payments made to the extent that fulfilment of the Order is not possible.

§ 7. Payments

The Seller provides the following payment methods, depending on the availability of a particular method in the Store:

• Przelewy24,
• PayU,
• Tpay,
• Stripe,
• Shopify Payments,
• PayNow – a service provided by mBank S.A.,
• BLIK,
• payment cards,
• online bank transfers,
• Apple Pay,
• Google Pay,
• traditional bank transfer,
• cash on delivery, if available for the particular Order.

Available payment methods may depend on the type of product, delivery country, Order value or the current configuration of the Store.

If payment by traditional bank transfer is selected, the Order may be processed after the payment has been credited, unless the Seller decides otherwise.

The payment service provider may be an external payment services provider. The rules governing data processing by such providers are also set out in their own terms and privacy policies.

§ 8. Delivery of Goods

Goods are delivered within Poland and to selected countries of the European Union, using the delivery methods available when the Order is placed.

Delivery may be carried out in particular through:

• parcel lockers, including Paczkomaty,
• courier companies.

The Seller does not offer personal collection, unless the Seller expressly informs Customers in the future that this option has been introduced.

The standard time for preparing Goods for shipment is 1 to 3 Business Days, unless a different timeframe is specified on the product page or in the Order.

The delivery time also depends on the selected carrier and delivery location.

Detailed information about available delivery methods, costs and delivery times is provided in the Delivery and Payments document and during the ordering process.

§ 9. Delivery of Digital Content

The Store offers Digital Content, including in particular e-books, guides, PDF files and other digital materials concerning, among other things, beauty, skincare, lifestyle, diet, nutrition, health and wellbeing, as well as other topics indicated in the description of a particular product.

Digital Content is delivered without a tangible medium, in the form of a file or through a link providing access to the content.

Digital Content is generally delivered without undue delay after the payment has been credited, using the e-mail address provided by the Customer or another solution indicated for the relevant product.

Files or links to Digital Content may be stored and made available using Shopify infrastructure or other service providers used by the Seller.

The Customer should have a device and software capable of opening the relevant file format. Information about technical requirements may be provided in the description of a particular Digital Content product.

Digital Content is intended for personal use or use within the scope of the licence specified for the product.

Unless the product description provides otherwise, purchasing Digital Content does not transfer the economic copyrights to the work to the Customer.

§ 10. Right of Withdrawal from a Contract

A Consumer or a Business Customer with consumer rights who has entered into a distance Contract may withdraw from the Contract without giving a reason within 14 days, subject to the exceptions provided for by law.

Detailed rules concerning withdrawal from Contracts, returns and exceptions to the right of withdrawal are set out in the Returns and Complaints document.

The Customer may use the statutory withdrawal form or submit an unambiguous withdrawal statement in another form.

In the case of Goods, the withdrawal period generally begins on the day on which the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Good.

In the case of Digital Content not supplied on a tangible medium, the right of withdrawal may not apply if all conditions specified by law have been fulfilled, in particular if:

• the Customer has given prior and express consent to the commencement of delivery of the Digital Content before the expiry of the withdrawal period,
• the Customer has been informed before the service begins that they will lose their right of withdrawal and has acknowledged this information,
• the Seller has provided the Customer with confirmation of the conclusion of the Contract on a durable medium.

§ 11. Returns

If the Customer effectively withdraws from a Contract, the Seller shall refund the payments made by the Customer in accordance with applicable law.

In the case of withdrawal from a sales Contract concerning a Good, the Seller shall also refund the cost of the least expensive standard delivery method available in the Store, subject to cases provided for by law.

The Seller may withhold the refund until the Good has been returned or the Customer has provided proof of sending the Good back, whichever occurs first.

The direct cost of returning the Good to the Seller is borne by the Customer, unless otherwise provided by law or the Seller has expressly agreed to bear such cost.

Returns should be sent to:

Polaya sp. z o.o.
Chmielna 69
00-801 Warsaw
Poland

Detailed return rules are set out in the Returns and Complaints document.

§ 12. Complaints and Conformity with the Contract

The Seller is liable to the Consumer for the conformity of the Good with the Contract in accordance with applicable law.

In the event of a lack of conformity of the Good with the Contract, the Consumer may exercise the rights provided by law, including requesting repair of the Good or its replacement and, in cases provided for by law, requesting a price reduction or withdrawing from the Contract.

The Seller is also liable for the conformity of Digital Content with the Contract in accordance with the applicable provisions concerning digital content and digital services.

A complaint may be submitted:

• electronically to contact@polaya.pl,
• in writing to: Polaya sp. z o.o., Chmielna 69, 00-801 Warsaw, Poland.

Where possible, the complaint should contain information allowing the Order to be identified, a description of the issue and the Customer's request.

The absence of any of the above elements does not deprive the Customer of rights arising from applicable law.

Detailed rules concerning the submission and processing of complaints are set out in the Returns and Complaints document.

The Seller does not provide an additional commercial warranty for Goods unless information about such a warranty is expressly stated for a particular product.

§ 13. Product Reviews

The Store may allow Customers to publish reviews of purchased products.

Reviews should comply with the law, good practices and the Customer's actual experience with the product.

Reviews may not contain unlawful, offensive content or content infringing the personal rights of third parties, copyrights or other protected rights.

The Seller may remove reviews whose content violates the law or the rules set out in these Terms and Conditions.

If the Seller uses a review verification mechanism to determine whether reviews originate from persons who have actually used or purchased the product, information about the method of such verification is made available in the Store.

§ 14. Newsletter and Marketing Communications

The Customer may voluntarily subscribe to the newsletter.

The newsletter may contain information about products, promotions, new materials, content related to the Store's activities and other marketing information.

The Customer may unsubscribe from the newsletter at any time by using the unsubscribe link included in the message or by contacting the Seller.

The rules governing the processing of personal data in connection with the newsletter and marketing communications are set out in the Privacy Policy and Cookies document.

§ 15. Copyright and Use of Digital Content

Content available in the Store, including texts, graphics, photographs, digital materials, e-books, guides, PDF files, designations and other elements, may constitute works protected by copyright law.

Unless applicable law or the terms of a specific product provide otherwise, purchasing Digital Content grants the Customer the right to use it to the extent necessary for personal use of the purchased Digital Content.

Without the prior consent of the Seller, the Customer is not entitled, in particular, to further distribute, resell, publicly make available, commercially exploit or mass-copy purchased Digital Content, subject to rights arising from mandatory provisions of law.

§ 16. Personal Data and Cookies

The rules governing the processing of personal data and the use of cookies and similar technologies are set out in the Privacy Policy and Cookies document.

In connection with the operation of the Store, solutions provided by external providers may be used, in particular Shopify, Google, Meta, TikTok, Edrone, Klaviyo, as well as payment and delivery providers.

Detailed information concerning the purposes, legal bases, scope of data processing and consent management is provided in the Privacy Policy and Cookies document.

§ 17. Out-of-Court Complaint and Claims Procedures

The Consumer may use out-of-court methods of handling complaints and pursuing claims in accordance with applicable law.

Information about available options for obtaining consumer assistance is available, among others, through the relevant authorities and institutions responsible for consumer protection.

Use of out-of-court dispute resolution methods is voluntary unless otherwise provided by law.

§ 18. Provisions Concerning Businesses

The provisions of this section apply to Customers who are businesses, excluding Business Customers with consumer rights, to the extent that applicable law permits the rights and obligations of the parties to be regulated differently.

With regard to businesses, the Seller's liability may be limited to the extent permitted by mandatory provisions of law.

For Customers who are neither Consumers nor Business Customers with consumer rights, the jurisdiction of the court shall be determined in accordance with applicable law, taking into account the provisions of these Terms and Conditions where their application is legally permissible.

The provisions of this section are not intended to limit rights granted to Business Customers with consumer rights by mandatory provisions of law.

§ 19. Amendments to the Terms and Conditions

The Seller may amend the Terms and Conditions for important reasons, in particular in connection with changes in applicable law, changes in the operation of the Store, changes in the scope of services or changes to the Seller's details.

Amendments to the Terms and Conditions do not affect rights acquired by the Customer before the amendments take effect.

Customers with an Account may be informed about amendments to the Terms and Conditions in a manner enabling them to review the new content.

Contracts concluded before the amendments take effect shall be governed by the Terms and Conditions applicable at the time the relevant Contract was concluded, unless mandatory provisions of law provide otherwise.

§ 20. Final Provisions

Matters not regulated by these Terms and Conditions shall be governed by Polish law, in particular the Polish Civil Code and the Consumer Rights Act, taking into account mandatory provisions protecting Consumers and Business Customers with consumer rights.

No provision of these Terms and Conditions is intended to exclude or limit the rights of Consumers or Business Customers with consumer rights granted to them under mandatory provisions of law.

If any provision of these Terms and Conditions is found to be invalid or ineffective, the remaining provisions shall remain in force to the extent permitted by law.

The current version of the Terms and Conditions is available in the Store at the relevant information page.

The Terms and Conditions are effective as of 01.10.2026.

§ 21. Seller's Details

Polaya sp. z o.o.
Chmielna 69
00-801 Warsaw
Poland
NIP: XXX
KRS: XXX
REGON: XXX
E-mail: contact@polaya.pl
Phone: +48 574 034 080

Document effective from: 01.10.2026